ACTA FAC.
MED. NAISS. 2006; 23 (4): 197-201|
ACTA FAC.
MED. NAISS. 2006; 23 (4): 197-201 |
Professional article
VERBAL AND NONVERBAL COMMUNICATION WITH PATIENTS KNOW-HOW
Natasa Bakic-Miric
Department of Pre-Clinical Subjects, School of Medicine, University of Nis
SUMMARY
The most
effective counselors are the ones whose nonverbal messages are congruent with
their verbal messages. Recent literature suggests that nonverbal immediacy
behaviors on the part of pharmacists, physicians and other healthcare providers
are very much related to patient satisfaction with care, and hence, outcomes.
Key words: nonverbal messages, verbal messages, congruent, pharmacists,
physicians, patient