ACTA FAC MED NAISS 2012;29(2):53-58

Review article

UDC: 614.2

DOI:10.2478/v10283-012-0008-4

Measures for Improving the Quality of Health Care

Aleksandar Višnjić^1,2, Vladica Veličković¹, Slađana Jović¹

¹University of Niš, Faculty of Medicine, Serbia

²Public Health Institute Niš, Serbia


sUMMARY

Quality and safety in the health sector go “hand in hand”, which means that both components are inseparably linked - quality improvement will often affect more security. Good quality services will be successfully implemented in organizations that already have a "quality culture", i.e., where the value system of employees is consistent with their commitment to providing high quality health services. The organization must have a clear strategic commitment to providing quality services at all levels of an organization. Quality and safety are not "an extra element in providing services, but make its ground. As such, the quality and safety must be built into the organization. Patient satisfaction, quality service and efficient management of resources become “holy trinity” of modern health care, strictly oriented towards the patient, aimed at reducing costs while increasing quality. Healthcare system worldwide try to develop new strategies, the implementation of which would lead to the end result - improvement of health care quality.

Key words: quality, health care quality, quality improvement, indicators, measures